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Help Us Spring Clean Our Documentation
April 23, 2012 7:58 AM   Subscribe

User documentation/knowledgebases: Looking for best practices, great examples, and advice/instructional sites or publications. Also open to lowlights/worst-of resources. Analysis of how users engage with documentation would be useful, too.

The company I work for is evolving their documentation process and having some examples & reference material would be invaluable in gaining focus and doing it right.

The product is tool-centric, database-driven, and a SAAS. Users range from extremely low technical understanding to DBAs with programming experience. We are explaining the user interface and toolsets only, not the underpinnings.

Current approach is somewhat hodge-podge, and we're comfortable with relaunching the entire effort to get something better for all concerned.
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