Who is being unreasonable here?
April 12, 2012 3:01 PM Subscribe
Gold engagement ring has broken a little over 2 years after we had it resized. Is the jeweler to blame, or do these things just happen?
posted by sportbucket to work & money (5 answers total)
In December 2009 I had a family heirloom ring (circa 1940s) sized down slightly to fit my bride-to-be. I went to one of the older local jewelry shops. They specialize in estate jewelry, and are reputed to do their own work, rather than sending pieces out to have work done.
Now, less than 3 years later, the ring has cracked cleanly open. (If the diamond is at 12 o'clock, the split is at 6 o'clock.) She took it back to that same jeweler, and they want $60 to repair the split. When my wife pointed out that it had only been 2 years, they corrected her, "actually it was 3 years ago". (In truth, 2 years and 3 months.)
Now, granted, we didn't buy the ring there. But I would still expect them to stand behind their work, and I would expect that a resized ring should be strong enough to last longer than 3 years without requiring a repair.
Is the jeweler being unreasonable? Or are our expectations unrealistic?
Are you in the jewelry business? I'd love to hear from you.