How can I defend against a phony bill from Comcast?
April 9, 2012 8:04 AM Subscribe
After a last-straw rate hike I cancelled my Comcast cable and switched to DSL. As part of a package of severance bills Comcast is trying to charge me for cable modems that I purchased through 3rd parties. Apart from calling billing and yelling for hours on end, what's my recourse here?
posted by anonymous to computers & internet (14 answers total) 3 users marked this as a favorite
I have never interacted with a company as nakedly corrupt as Comcast. They have pulled a lot of shit in my four years with them, but the audacity of this one is amazing. They don't even know the serial numbers of these modems. In the serial number field they've printed the MAC addresses: the only identifiers they could possibly have. How do they know what the modems cost? They picked two multiples of 10 that add up to 100.
I purchased both modems from people on Craigslist and don't have a receipt for either. Does that even matter? If they can gin up a fake bill I suppose I can always gin up fake receipts. If you've successfully gotten them to back down on fraudulent charges I'd love to know what strategy you used.