Fan stops computer stops.
March 8, 2012 10:55 AM Subscribe
Weird problem with Dell Laptop stalling when the fan stops.
posted by Dr. Lurker to Computers & Internet (5 answers total)
I have a new (~2 month old) Dell Inspiron N4110 that I bought from Best Buy. It has an Intel Core i3 processor, 4 gigs of Memory, running Windows 7 Home Premium Service Pack 1. The computer stalls every time the fan stops running. By stall, I mean everything is unresponsive for about 3 minutes and then starts working again. Key strokes or mouse clicks I do during the unresponsive time will register once it starts working again. Usually I am word processing in Word 2010 when it happens, but not always. Typically, if I have a Firefox browser open, I'll get a series of unresponsive script messages once the stall is over too. I hit continue and they resolve. The stall always coincides with the fan stopping, but ends while the fan is still not running.
I wonder if someone can tell my why this is happening and whether there is a quick fix. My google powers have failed me. I'm under warranty of course, but would rather avoid the process. Plus, experience with Dell customer service makes me worry that this would be a hard problem to explain or to convince them they need to fix it.
Additional info: I have Kapersky anti-virus that I installed. I uninstalled the other virus detection that came with it. I have all the updates available through Windows Installer current. I didn't get any of the Best Buy service plans, so Geek Squad is out. The laptop is usually on my desk and never feels too hot.