I want to stream Pandora

February 8, 2012 9:55 PM

Just upgraded to my first smartphone last week. On Verizon and have been a Verizon customer for about ten years. Of course I find out that starting Friday, Verizon will be offering its double data promotion again. But that puts this offer squarely within my two week return/cancellation window. My question is: is there any chance that Verizon would let me take advantage of this offer now? Has anyone had experience finagling this sort of thing with them? What are some good negotiating tactics in case they are reluctant?
posted by imalaowai to shopping (6 answers total)

Call the person who sold you the phone and explain. It behooves that person to keep you happy if they want to keep their commission. If they balked, I would inform them I'll just cancel and sign up again and to save themselves work they should just grant the promotion.
posted by cecic at 10:27 PM on February 8, 2012 [2 favorites]

Stress how long you've been with them. Verizon has been my only cell provider and I never fail to mention it. Worked well for me.
posted by Ideefixe at 10:28 PM on February 8, 2012

Just an FYI, it's my understanding that this offer is only on phones with 4G capability.
posted by Hanuman1960 at 5:36 AM on February 9, 2012

I would call Customer Service or go into the store and talk to the same person. I would push and threaten to leave, etc (you could mention T-Mobile's free smartphone promo this weekend). You might want to check out the Consumerist for other tips/tactics. Since you're in the 30-day return period you might be okay.

And yes it's only on 4G smartphones. But streaming Pandora is AWESOME (doing so right now).
posted by radioamy at 8:04 AM on February 9, 2012

Thanks for the advice everyone! This is indeed a 4G phone - I bought an HTC rezound and am loving it so far. I had a decent rapport with the girl who sold me the phone so I'll try giving her a call and seeing how far I can get by asking nicely before I threaten to cancel. Will let you know how it goes!
posted by imalaowai at 5:05 PM on February 9, 2012

It worked! In fact, it was such a non-issue that I'm embarrassed for posting an AskMe about it. Full stream ahead! (well, kind of)
posted by imalaowai at 10:17 PM on February 10, 2012