The case of the vanishing emails
January 17, 2012 5:41 PM Subscribe
Emails containing a certain domain name are going missing. How can we fix this now and prevent it in the future?
posted by ssg to Computers & Internet (5 answers total)
I'm helping someone who is having trouble with emails that go missing. All of these emails contain a certain domain name (not going to post it here, in case that would appear to be SEO). These emails are coming from two addresses, one nothing to do with the domain name (another domain, Gmail is the provider) and the other info@[the domain in question] (an exchange server, hosted by GoDaddy).
For most recipients, emails containing the domain name are delivered. For a handful of recipients, emails containing the domain name are not delivered and are not to be found in the recipient's spam folder. These recipients do receive emails without the domain name. No bounce messages are ever received. In some cases, recipients will be able to receive an email containing the domain name, but then their reply will go missing. These emails are not bulk mail. I have tried sending the domain name as plain text and as a link.
I have check SURBL, URIBL, and Spamhaus, but the domain name is not listed.
I have tried sending messages containing the domain name from my own accounts and have had no difficulty.
The sender wants to include the domain as part of a signature.
What else can we try to solve this problem?