Email confirmation for a car rental that I didn't book, how to handle.
January 17, 2012 11:03 AM Subscribe
I received an email confirming a rental car booking in another state that I haven't made; what actions should I be taking?
posted by joseph conrad is fully awesome to work & money (29 answers total) 1 user marked this as a favorite
I've already contacted the rental company and explained the situation to them: that I live in another state and I've received an email confirmation for a booking I haven't made. There's no charge to the car rental company on my credit cards.
The booking is in three days' time in downtown Philadelphia. I'm in California. I lived in Philadelphia for about four years in the mid-nineties, so maybe someone got my name that way (on junk mail)? I have a sibling living in Philadelphia, but I don't think they would do this.
The car rental company (Enterprise) told me that they don't take credit card information over the phone or online, at any rate; you pay with your credit card when you show up to collect the car.
The car rental company told me they check the I.D. (a driver's license) as well as credit card, I assume this means the name on the I.D. must be the same as on the credit card but neglected to ask this.
They did suggest that someone with my same name made the booking and that the dot in my Gmail account was missing. The dot was missing from my email address, so this seems plausible, except I have a very unusual name.
(In the email, there is some text and a link next to my email address that says, "(Yes, this is you.) Learn more".
Have you had this happen to you? What actions should I be taking, if any, other than what I've done?
Any help is appreciated. I'm not sure if this is an honest mistake with the email address or something I need to be dealing with more seriously.