How do I get my lost package from UPS?
December 13, 2011 5:37 AM Subscribe
How do I find the large, heavy package that UPS lost
posted by I'm Doing the Dishes to Work & Money (8 answers total)
I ordered a roll of fabric from a company in Canada. Five feet long, 10 inches in diameter and 52 pounds. The tracking info shows it made it to Salt Lake City and was then damaged. The shipper has filed a claim and will likely be reimbursed, but I really need that fabric.
My business is shuttered until I get more fabric. It's a long story, but I can't get more until Feb.
I suspect the packaging (brown paper wrapped and taped around the roll) was damaged and came off and the fabric unrolled on the sorting conveyor. A huge mess, I'm sure. It probably got pushed into a corner and then to a storage room in a warehouse in SLC.
Calls to the 800 number, claims dept, UPS customs are all dead ends. How do I find someone that I can motivate to go look for it?