Cheap Laptop Repair in Austin?
December 8, 2011 2:40 PM Subscribe
What's the least expensive way to competently repair a laptop in Austin, TX?
posted by batmonkey to Computers & Internet (6 answers total)
I have a Toshiba Satellite A665-S5170. It was the victim of water damage. It needs to have the motherboard, keyboard, and logic upper replaced.
Because I received this machine through a state program, I've had to follow a circuitous route to discovering this and in trying to get it repaired. It first went to Best Buy, where it was determined it was a Business Account issue, so couldn't be fixed on site. It then went to the Toshiba repair facility in CA, where they diagnosed it and determined that warranty didn't apply. They costed the parts at: MB, $159.15; KB, $18.98; LU, $37.77. Labour would have been $60. My rep at the state agency felt this was too much, as it's almost half what the machine cost, so she asked me to get it sent back so we could call around to other places to find a lower price.
DIY could be an option, although it would be worse than terrible if somehow mucked it up. I have done hardware builds/replacements on desktop machines before, but never a laptop. I don't have an ESD strap, which seems to be even more important for a laptop. Would it be really dumb to pursue the DIY approach, considering that?
I've already contacted PC Gurus, where they're very busy and would charge $30 just to re-do the diagnostic, and they can't quote me part prices or labour. They were suggested as a trusted provider by the state rep, but I think we're able to look at most any shop that would do the work well and for a good price.
The other contact she gave was Logic Approach, but they aren't in, so I don't have an idea of how they'd want to handle this.
Sending it back to Toshiba isn't an option - I wish we'd had them fix it, but it wasn't my call to make.
Is there a laptop repair person/outfit in Austin, TX who can beat Toshiba's price of $275.90 for the repairs without adding additional diagnostic fees?
If not, is DIY a really dumb idea?