Does anyone have simple paper-based technical support ticket they could share?
December 2, 2011 9:22 AM Subscribe
Does anyone have simple paper-based technical support ticket they could share? I've become the default tech support person and the interruptions are making it difficult to get my own work done. A Word or Excel document I could edit would be great.
posted by fishpatrol to Work & Money (7 answers total)
I work in a very small office, where I'm the most tech-savvy person on staff. I'm not an IT pro by a long shot, but I've become the resident tech support by default. This has the unfortunate consequence of frequent interruptions, even though the issues aren't usually emergencies or even especially timely. I get flagged down as questions come up.
I'm here to help people, but I also have my own work to get done. We definitely don't need a software- or web-based ticketing system, but having a paper form would help people capture the issue with (hopefully) minimal work on their part. And I'll be able to do a bunch of issues at once.
If anyone has examples to post, I'd be glad to modify it into something that suits our situation. Anything to keep me from starting absolutely from scratch would be a huge help