Changing ISP in Italy: any advice?
December 1, 2011 12:15 AM Subscribe
[Italy filter] There are many enticing offers in Italy nowadays for internet accounts including "free" (in the sense of "included in the price") phonecalls, etc., all of them looking quite a lot cheaper than my present contract (Alice from Telecom Italia). But I'm nervous about switching accounts...
posted by aqsakal to computers & internet (5 answers total)
The problem is that I seem to remember from a year or so back a lot of people complaining that, when they switched providers, they were stuck for days or weeks or even months with no access, because the provider of the account they had closed deliberately dragged their feet about the handover of the line to the new ISP. Also, because Telecom Italia own the last mile, they allegedly refuse access to technicians from other ISPs with some excuse or other ("We're fixing our own customers' problems right now, we'll give you access when we're through"), and your line problems hang about for days before they get solved.
I'm an intensive internet user, mostly to do tele-work to round up my miserable pension. No internet would be more than an annoyance to me; it would also be a financial disaster.
So here's the question: Does any Italian or Italy-based MeFite have direct experience of this and can explain the current situation? Or, given that there are probably not many of us in Italy, can you point me to an Italian forum or other site where I can read about other people's experience and learn the tricks to force a swift handover?