It Is Not My Fault The Dollar Sucks
November 23, 2011 12:05 PM Subscribe
International customer service/refund issue. Help me reconcile whose fault it is that I'm out $90.
posted by shew to Work & Money (13 answers total)
I took a trip to Europe last summer and stayed in Rome for a week. I used booking.com to rent a nice apartment and we had an excellent time. The charge for the time we stayed at the apartment was 600 Euro.
When I got home from my trip, I noticed on my statement that I was charged the 600 Euro twice - once at the beginning of our stay and once at the end. Due to the fluctuating exchange rates, I was billed $877.01 and $889.53. The dates on the transaction are near the end of July.
I wrote the company immediately and they conceded that they had, in fact, double charged me. They were very apologetic and assured me that it'd be solved just as soon as everyone got back from their month-long vacation. This was shocking to me but I waited it out. During this waiting period (it was about 5 weeks in total), I contacted booking.com who also seemed interested in helping me resolve the issue.
After many emails back and forth and pressure from me, the apartment company refunded me 600 Euro. From July to September, the dollar apparently tanked and the refund posted to my credit card was $807.24.
I've emailed the hotel company and booking.com repeatedly to tell them that I'm still out almost $90 (or $70, depending on how you look at it) and no one cares. They've issued the 600 Euro refund and they are done with me.
I'm pretty certain I'm going to have to eat the un-refunded amount but am unclear on the law here and what -should- have been done. I contacted my credit card company and they denied my claim - the apartment company proved that they refunded the double charge.
Is there anything else I can do?