Flash crashes when I start it

November 13, 2011 7:25 PM

Flash CS5 crashes during startup- any idea how to fix it?

I'm running Win7 64bit, and I have Adobe's Design Premium Creative Suite (CS5). Everything worked when I first bought and installed it.

Now I'm trying to use Flash, which I haven't touched since August). It crashes during initialization. I get this nifty error:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Flash.exe
Application Version: 11.0.0.485
Application Timestamp: 4badda9d
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7ba58
Exception Code: c0000005
Exception Offset: 00033740
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Any idea how to fix this? I'm trying to navigate Adobe's help system, but (surprise!) it blows.

Thanks!

posted by dogwelder to technology (7 answers total)

I'd try running Windows system restore.
posted by davebush at 9:34 PM on November 13, 2011

I suggest deleting and recreating the preferences for Flash. Try referencing this Adobe help info for details:

http://kb2.adobe.com/cps/520/cpsid_52048.html
posted by bz at 9:47 PM on November 13, 2011

Have you rebooted?
posted by rhizome at 9:48 PM on November 13, 2011

bz, rhizome- tried it, but it didn't help. Even went so far as to uninstall (flash AND the flash player), delete all references to flash in the registry, reboot, and re-install. I don't know where to go from here.
posted by dogwelder at 10:13 PM on November 13, 2011

Hmm. I know that ntdll.dll (a windows component) problems can crop up w/apps and I see in searching that Flash has had ntdll.dll problems reported.

Perhaps try installing Flash to a different location?

I wish I had something definitive for you.
posted by bz at 11:06 PM on November 13, 2011

In the past I have deactivated, run the Adobe Removal Tool and reinstalled the whole thing. It's probably overkill if a targeted fix is available but it's an optioning you really need to fix this problem.
posted by michaelh at 5:16 AM on November 14, 2011

michaelh - I'll give total removal a try. Thanks!
bz- I appreciate the attempt!
posted by dogwelder at 6:02 AM on November 14, 2011