Looking for Helen Wait.
November 9, 2011 4:41 PM Subscribe
I would like to lodge the single most effective complaint against some really misleading and crappy billing practices by a dental office.
posted by sonika to Grab Bag (16 answers total) 2 users marked this as a favorite
I recently went to a new dentist as I just got dental insurance for the first time in... a lot... of years. I asked up front if they accepted my insurance. They indicated that they did.
At the time of the appointment, they were very specific as to what the insurance did and did not cover. I made several other appointments to get the sad disarray of my teeth taken care of. At each appointment, I paid a co-pay based on what my insurance was expected to pay. I scheduled future procedures based on precise estimates of my yearly deductible.
So, all along I was getting very specific information about my insurance policy and had no reason to believe that any of this information was inaccurate.
Until I got a very LARGE bill. I called the office and asked where the discrepancy came from between what the insurance was expected to pay and what they actually paid. They had no idea. I then called the insurance company and they knew exactly what the problem was.
My dentist's office was out of network. The insurance company didn't actually cover them at all.
I called the office, cancelled all future appointments, and made arrangements to pay the bill. What I want to do now is to make the single most effective complaint that I can. I don't have a lot of free time to be calling around, so I want to just make one complaint and have it count.