Return the parcel at my own expense or keep the doubled-up items?
November 9, 2011 3:43 PM Subscribe
Should I return these items from Urban Outfitters like the store has requested and pay $60 for postage or keep the items?
As I see it they've helped me out by sending another lot of the same items since the parcel appeared to be lost in the post, but what it boils down to is that I - the customer - will have to pay extra because my parcel took longer to arrive to expected.
posted by radof94 to shopping (18 answers total) 1 user marked this as a favorite
I live in Australia, and I bought an order of clothes from Urban Outfitters a few weeks ago.
It was sent off but appeared to be lost in the post so I emailed UO and asked what they could do about it. They elected to send the same items over again, and requested that I return the original parcel if it does end up arriving
Both parcels arrived, but to return the parcel would cost me around AU$60 - around US$60. This is almost half the cost of the order itself!
Return shipping is free within the United States but not for myself.
What do I do? Do I keep the parcel (dishonest I know but I get the feeling they aren't too fussed about it because they haven't sent me any emails regarding it, and I don't see them putting time into researching whether parcels from weeks ago have arrived or not) or do I send it off?
I don't really have a need for doubles of all these pieces of clothing though.
Is that even stealing?