Help me be clear on whether I'm grass-is-greening, or if its time to move on from my job.
October 31, 2011 11:28 AM Subscribe
I feel like I'm in career purgatory, and it's a windowless, stuffy call center. I also don't want to throw away over 2 years of tenure and wonder if I should just learn to deal. TL;DR details and out-loud thinking inside.
posted by anonymous to Work & Money (15 answers total) 5 users marked this as a favorite
A bit of history: When I was hired here the most appealing aspect of the job was that it wasn't call center work, which I was burnt out on and was headed back to otherwise. The work proved interesting, educational, and I was good at it. Clients enjoyed working with me, and praised my work directly to me and to those above me.
18 months later, I've been promoted to the senior level in the same position. It involves a bit more phone work, but the client base consists primarily of professionals, so the interactions are pleasant and productive.
Here's where it starts to go off the rails: I was asked by upper-upper management to be part of a finalist presentation to a big client they were wooing, because they felt my style of communication and demeanor as representative of our customer service would resonate well with with the client. It did, and we won the business (woo!).
I was then presented with the position to "head up" the creation of the call center for the aforementioned client. This seemed to me like a suitable reward for my previous efforts as well as those I'd put into helping set up the client (overtime, weekends, etc - all while doing my usual job) and a nice progression to my career path (I'd been a peer mentor and quite highly regarded in my previous call centre work).
New staff were hired, and I was introduced to them as the team lead on the new client. Throughout their training, I acted accordingly. After about a month of the call center being operational, my then-manager informed me they'd decided to look for someone with more experience to take the lead role. I chatted with one of the directors from head office who asked that I forward my resume to him for consideration as a team leader in my old department. They awarded the position to someone who had started with us about 6 weeks prior. Ouch.
November will be the 10th month I'll have been working as a regular call center rep. I feel totally stagnant in here. I'm not learning anything; the work is completely transaction-based and uninspiring. I would never have taken this position had it not been presented as a step up, and it's just... embarrassing.
I was once asked by one of the directors if I had "settled in, or was still pissed off" about being in here. So it's basically become a joke, from what I can tell, that I'm here in the remedial class.
All that being said, I don't want to throw away 2 1/2 years. It's stressful being the new person somewhere, and it really feels like I just got settled in, here. I'm trying to tough it out, and keep thinking that the longer I do, the more credibility I build because I'm willing to do what the organization needs first. Meanwhile, I've tried taking on extra responsibilities, giving suggestions on how to improve things, etc. I'm the top performer in the metrics they look at (calls taken, call time, etc). I could be doing even more, but I'm less inclined to put myself out for promotions that don't materialize.
I have two interviews elsewhere this week and want to be succinct about this in my own mind before I try to convince someone else I'm a solid bet.
Am I being a quitter? Or is it time to move on?