Give me a crash course in knowledge management
October 6, 2011 9:23 AM Subscribe
I get to do a huge reorganization of my department's computer file system. Problem 1: I know almost nothing about knowledge management. Problem 2: I've only been with the department for five months. Do you have good resources for helping me get up to speed with knowledge management/information science best practices? Please share your experiences doing this kind of project. Reading previous AskMe's it looks like I might need sources about information science?
posted by stoneweaver to Computers & Internet (14 answers total) 12 users marked this as a favorite
Our data spans four shared drives, has files going back to the late 90s and hundreds of folders. It's a huge (poorly organized) archive, with recent data mixed into the old stuff. We have projects that are cyclical, and we often reference the previous year's data. However, sometimes we do need to know what we did even further back than that. The problem that we keep bumping up against is that there are multiple possible locations to look for a piece of data, and we often spend time clicking through layers and layers of folders only to find out that we were in the wrong spot to begin with. In short, it's a huge time suck. We need a better organizational method than putting stuff in where it seems to "fit."
Obviously, knowledge management is a HUGE subject and a field all its own. We're not going to hire an outside consultant to come in and do this job. What blogs, books, websites or other can I read to gain a working knowledge of how to get started on this? Have you done this sort of project? What went well or didn't go well for you?
The hope behind this project is that we'll have a more sane organization method that won't require an enormous clean up in the future like we're facing now. A good solid foundation with obvious and clear paths to where information should be stored and retrieved from. I have plenty of time to dedicate to getting this right, and I plan on being well read and prepared before diving in.