How difficult is it to get a replacement from Staples using their protection plan? There's nothing wrong with the item in question, but I'd like to sell it and if I can replace it for a new one I imagine I could get more for it.
Also, is there any way to transfer the plan to a buyer since there's still over a year on it?
I purchased a Toshiba Satellite L655-S5155 from Staples along with their 2 year protection plan this past March.
The associate told me that with the plan I could give the notebook back and get another one for the same or less price before the two years was over. Or if it was more I would just pay the difference. That sounded good to me so I got it.
Now, for unrelated reasons I would like to sell it. I have two questions about the plan and was hoping someone might have had some experience with it or advice on how to go about handling this.
First, I checked with the Staples website and online chat and they said I couldn't do exactly what I was told. The terms are that if there is a problem with the product I can get the same one as a replacement or get a credit of the same value. I assume the salesperson figured I could get the credit and use that towards the new laptop.
However it seems that mine has to be broken or I guess not in stock. Does anyone know how difficult it would be to get a replacement or cash credit? Do I really have to like damage it or can I just say it's not working?
If I get a credit I will just buy a new notebook and sell that new, or replace this one with a new one and then sell it.
My second question is, if I sell it, is there any way to transfer over the plan to the buyer since there's still more than a year left on it?
Here's the site with the terms
and everything on it if it helps.