Bad bra. Now what?
September 14, 2011 12:04 PM Subscribe
In late July my wife bought a bra from a national retail chain. She wore it one day and was left with a painful large welt/wound on both sides that made it uncomfortable to wear any bra for three weeks. When she explained what happened to the store, they put her in touch with their corporate offices. The welt/wound has mostly healed, although some red areas are still visible and there is some mild throbbing and more-than-occasional itching. She saw a dermatologist who said that there may be some permanent discoloration. The corporate rep indicated that they'd pay for the doctor's visit, although there really wasn't any out-of-pocket cost because the visit was covered by my insurance. Beyond this, can she expect some kind of compensation for the pain, inconvenience and continued problems? What's the best way to go about asking the company? Do we need a lawyer? How do we find one?