Don't want to wait any longer
September 12, 2011 11:42 AM Subscribe
What is appropriate etiquette for criticising a doctor's secretarial staff?
posted by roomthreeseventeen to Health & Fitness (13 answers total) 1 user marked this as a favorite
I’ve been having a bunch of issues with my ParaGard in the past few weeks that have led me to the decision that it needs to come out ASAP. Anyway, the insertion was a BIG PAINFUL DEAL, took two tries and I had all sorts of problems, so I wanted to get an appointment relatively quickly, knowing that it would probably just be a consultation before the procedure to get it out.
Anyhow, I went online to get my doctor’s phone number, and found the ZocDoc website that schedules appointments for him. Super. Except, I get a call from the doctor himself (when my phone was off, unfortunately), stating that the ZocDoc website doesn’t have any real appointments, and I should call his office to set up an appointment.
Fast forward to last Monday. I call the office. The woman who picks up the phone after 12 rings states that the secretary for my doctor is on vacation for a week, and didn’t teach her how to make appointments. *grar*
Fast forward to today. I’ve called twice so far. Both times, the phone rang 12-15 times, followed by a “doctor’s office, please hold”, and then 15 minutes of silence both times before I gave up and hung up.
Assuming I ever actually get in touch with my doctor for this pretty urgent but not emergent issue, is it completely inappropriate to complain about the complete chaos of his office?