Into every driver's lap, a lot of rain must fall....
September 6, 2011 7:57 PM Subscribe
I have a 2009 Ford Focus SE, 4-door, manual transmission. The driver's side door leaks in the rain and three trips to the dealer have not resolved the problem. I have little faith that yet another trip to the dealer will help. Do you have a specific suggestion to instruct the dealer with? Or how should I go about going over their heads to someone higher in the Ford hierarchy, if that seems to be in order? Details inside to describe my lack of confidence and puzzlement about what to do...
posted by Tandem Affinity to Travel & Transportation (7 answers total)
Last fall, around 30,000 miles, I took the car in because the driver's door was leaking when I drove in rain. I've taken it back to the dealer twice since that first time. Before and after every visit, I have exactly the same thing happen -- water drips from the top of the door onto me, and the metal frame (the piece of metal that surrounds the window) is wet inside. I don't see water on that part of any of the other four doors.
Each time, the dealership is enthusiastic and friendly about dealing with the problem (no charge because I brought it in first under warranty) and at least, superficially, urges me to keep bringing it back until I am satisfied. With a huge and repeated caveat that "no car is waterproof! heh heh!" Yeah, but water doesn't drip on me when I'm driving other cars. So I am actually feeling a little sheepish to keep complaining. But this shouldn't happen, right??
The same dealer service fixed some other issues while under warranty, with success (the computer controlling the idle needed replacement and a dysfunctional spring on the clutch pedal was interfering with cruise control). But the leaking door thing seems to flummox them. The first time I took it in, they said they couldn't replicate the problem, but they replaced the seals anyway (the second visit was the replacement). This third time I've gone back, they say that they were able to replicate some leaking, and then were able to prevent it by adjusting the seals.
Am I asking too much for them to figure it out? How best should I proceed? I guess I could try another dealership but I'm now wary of doing that too. Can I just complain to someone higher up in Ford? What should I ask for? A new door?