What is the name of this book that was about history of airline stewardess customer service training?
September 6, 2011 7:53 PM Subscribe
I'm looking for a certain book written in the sixties or seventies about the sociological aspect of the training of airline hostesses/stewardesses. Don't remember if it was entirely about this topic, or just a notable part of it. Some part of it may have been about how stewardesses had to curb the outward expression of their personalities to match stringent requirements of communication with passengers that rendered them almost carbon copies of one another. It was somewhat famous. Suggestions?
posted by jackfruit to Society & Culture (3 answers total) 6 users marked this as a favorite
I know this is really vague, so I'm grateful for any suggestions.