September 4, 2011 9:48 PM Subscribe
Etsy etiquette for neg/neutral/positive feedback?etsy etiquette?
posted by anonymous to Human Relations (14 answers total) 3 users marked this as a favorite
i bought a pair of handmade sandals from a seller on etsy, who has loads and loads of positive feedback and reviews. the seller was very prompt and helpful in our communication before my purchase. the shoes broke within hours of wearing them outside for the first time. warn't no jungle neither, just some average pavement.
i explained to the seller the circumstances and that i was very dissatisfied with the quality of the shoes and would like a refund. profuse apology extended, refund granted. i left neutral feedback for the seller, commenting on their great communication and customer service, and chose to not mention that the shoes had broken. it may have been a fluke, however incredibly inconvenient and annoying, of a faulty batch of glue or whatever, and the seller had had a lot of other customers who were pleased with their shoes.
however, seller has contacted me and explains they would like me to change my neutral feedback to positive, as my comments suggested the overall transaction was positive. they haven't left me feedback yet, and i'm concerned they will dock me when they do (happened the last time i left neutral feedback for a diff. seller). i've bought very few items on etsy, and i'm worried their feedback would negatively effect my standing as a buyer. but of course, i'm pissed off they're requesting positive feedback when i normally would have just left negative feedback for a bad product.
total plate o' beans here.. but i really hate confrontation. what to do? i've heard some horror stories about sellers berating buyers for leaving neg feedback, and i feel that neutral feedback is nothing to complain about, but is that normal in the etsy world?