Help Human Resources help me
August 23, 2011 5:34 PM Subscribe
My company's HR department screwed up my application for an internal position. How should I handle it?
posted by anonymous to work & money (10 answers total)
I've worked at a large non-profit institution for nearly four years. I work frequently with another department here, and a (potentially awesome) position opened up in that department a couple of months ago. I chatted with my main contact over there, who wasn't directly overseeing the hiring, but he knows the hiring manager, gave her a heads-up that I might be applying, and encouraged me to send in my resume.
My company's Employee Handbook outlines a process for internal candidates -- you submit your resume along with everyone else using an archiac web-based system, and (by using your employee login) it identifies you as an internal candidate. An HR rep is then supposed to call you and confirm your qualifications, then pass you on to the hiring manager.
I submitted my resume and snappy cover letter, called HR to make sure my application had been received and marked as internal, got that verbal confirmation -- and heard nothing more. Two months later, I learned the position had been filled.
I channeled my anger into an absurdly polite email to HR detailing the above, and asking about the process for internal candidates. This morning, I had a contrite-sounding voicemail from an HR rep saying that my resume had been "mishandled", he was very sorry, and wanted to chat and see how they could help me. I'm meeting with him in a few days.
How should I handle this chat? I'm livid and want to rain down fire and brimstone, but I realize that's not constructive. The position I applied for would have been a perfect gig for me (I'm absolutely qualified, and it's stuff I love to do), but it's filled, and it's not the kind of job that opens up often here. So I'm not entirely sure what I should be asking for.
Monkey wrench: no one in my current department knows I'm looking for other positions. If HR can't even manage to evaluate my resume properly, I have no confidence in their ability to keep any of this confidential. That said, I would feel lousy dropping the whole thing.
tl;dr - My HR department admitted a mistake in handling my application for another (now filled) gig, and want to help me somehow. What, if anything, should I ask them for?