I can haz phone skillz?
August 18, 2011 7:54 AM Subscribe
I work for a financial services firm dealing with high-net-worth clients and I have been tasked with helping a new-ish (young) male co-worker with his client service phone skills.
posted by Mysticalchick to work & money (10 answers total) 2 users marked this as a favorite
We are going to try recording him on a pretend call so he can hear himself and I'll point out where he can improve.
He's eager to learn and just a great guy and this is the one factor in holding him back from doing well. He's not confident when he speaks to clients and comes across kind of monotone.
Help me coach him - any sites, suggestions, ideas are all welcome.
I am trying to get him access to one of those Skillpath one day seminars but the firm won't pay until he passes some tests in the middle of September.
What can I do to help him in the meantime?