Where should I send my shoes for repair?
August 10, 2011 11:13 AM Subscribe
Should I get my shoes fixed in Toronto (and if so, where?) or send them back to their maker for restoration?
I have some shoes made by Alden that are tan shell cordovan. While on vacation I had to wear the shoes when it was really wet outside so I bought a pair of overshoes/galoshes. When I took these overshoes off later on I saw they had left black marks on my shoes which wouldn't come off with a damp cloth.
Not wanting to ruin the shoes myself I went to a high end menswear store (Harry Rosen) and asked for a recommendation for a repair place. The repair place took my shoes and when I got them back I found they had spray painted/dyed them a slightly different colour. What's worse is that after wearing the shoes a couple of times even this colour started to come off, making the shoes unwearable.
Does anyone know where I can get these shoes fixed properly in the Toronto area? In this context fixed properly means removing the sprayed dye as well as the black marks from the shoe.
The other option is sending these back to Alden for restoration. Does anyone have experience with Alden's restoration, and is it appropriate for what I need done to the shoes? The website makes it seem like it's more about resoling the shoe and giving the leather a nice polish which isn't quite what I need. It also seems to be a fairly long process - 4+ weeks.