This is driving me and a lot of other customers batty.
August 10, 2011 8:21 AM Subscribe
Asking on behalf of someone who may not be interested in your anwers: please tell me about basic business telephone options.
posted by jon1270 to technology (13 answers total)
My vet is an older and old-school sort of guy who seems to see his mission as being to provide good pet (and farm animal) care at very reasonable prices. Perhaps out of a desire to keep costs down, he has only one phone line. His low prices and competent, conservative care make him very popular in this rather economically depressed area. This in turn creates a problem: his phone is ALWAYS busy. There's no website, no email address, and no voicemail so they can call you back later; just a persistent busy signal for hours on end.I typically have to press redial dozens of times before I can get through. Sometimes I give up and try another day.
I've complained to the receptionists about the situation and been politely rebuffed with a shrug and a "I'm sorry, we're just very busy right now. You have to keep trying." I've overheard other customers' complaints treated the same way on multiple occasions. Since the vet doesn't even acknowledge a problem here, this may be unfixable. Nevertheless, I am curious. How is it that virtually every other business I call is able to pick up the phone very reliably? What basic technology is my vet lacking? Is that technology expensive?