High-end boutique jeweler delivered a custom ring with an obvious inclusion in the stone. Another jeweler saw the ring, was very surprised and said I absolutely should expect a replacement of the stone. Help me approach/phrase the replacement request?
We ordered a customized engagement ring (this ring
in 18K gold; stone is a peridot with flat surface on top, not the cut shown in the pic). The gold setting is gorgeous and flawless, but the stone has a large dark-grey inclusion (obvious to my untrained naked eye in low indoor light -- c. 1mm long and just under the middle of an 8mm stone's top flat surface).
Please help me figure out what I should say in my request for her to replace the stone, and whether this should be by phone or by email. I have no prior experience at all with fine jewelry (beyond googling to learn basics when we were researching engagement rings) and I'm intimidated.
Biggest question is how I should explain my delay. It's been eight months since we ordered the ring (six months since I first saw it). I was trying to give myself time to see if I could just accept it, for a few reasons. It's an emotionally loaded situation: engagement ring from a partner who already thinks I'm a frustrating perfectionist (and has little visual-detail orientation himself, so I assume he both hasn't noticed the inclusion and will find it very frustrating to know I'm spending any time and thought on this).
(Also, to be nice to the jeweler, please don't mention her by name in the thread -- she seems so universally well-reviewed that I'm assuming this must be a crazy aberration.)