Missing Emails. Where are they going and how do I fix it?!?
July 25, 2011 10:08 AM Subscribe
1% or 2% of all emails sent to me never arrive. What is going on and how do I fix it! (It has nothing to do with my spam filters or folder.) Help!
posted by tangyraspberry to computers & internet (10 answers total) 1 user marked this as a favorite
I have my own domain name for my small business. It has been hosted at aplus.net for about ten years. About four months ago, a few of my customers and suppliers started complaining that they were sending me emails that I just never received. At the time I was using Thunderbird. At first I thought the problem was with Aplus. I called tech support and they swore the problem was Thunderbird.
Keep in mind I was receiving about 98%, 99% of all email. But about once or twice a day, something important would never show up. I checked my filters, my spam files, my trash. These lost emails were no where to be found. (I'd learn about it from follow-up emails or angry phone calls.)
Since I couldn't figure out any way to understand if the problem was Thunderbird or Aplus, I decided to switch to Zoho.com for email. I switched all of my MX Records in my control panel as per zoho's instructions (see below.) I am not that tech-savvy, but I figured this both moved me off Thunderbird and -- with my MX records pointing to zoho -- bypassed aplus in case the problem was them.
For about the first two weeks of the move to zoho, no reports of missing emails, but now it is happening again. I've had two customers complain of emails they sent that never arrived in the last four days. Nothing in the spam folder, no filters, no explanation. The emails from my clients saying, "Hey, why haven't you responded to email #1" have arrived, so it doesn't seem to be anything related to the particular sender.
Help! Do I need to switch hosts? Did switching to zoho and changing my mx records not bypass aplus on the chance the problem is them? What could the problem be? How do I fix this before I miss something critical that cripples my business?!
I followed these directions exactly...
MX Records are resource records required to route mails across to the mail servers that receives emails for your domains. To successfully receive mails, the MX information has to be changed in the control panel of your domain.
Priority Mail Server
Usually, the MX changes gets effected only after an hour or so.