'Authorized' repair guy borked my laptop
July 3, 2011 4:26 PM Subscribe
Previous laptop issue fixed (by a certified tech!) resulted in NEW laptop issue. What now?!
posted by Heretical to Computers & Internet (4 answers total)
I had a rattling laptop fan that finally gave out causing my laptop to overheat when doing something as simple as a flash game, let alone the zillion REAL games I play. I contacted the manufacturer about warranty repair and ended up bringing it to a local authorized repair center.
He had it for ten days instead of the quoted three-to-five. When I got it back, the panels were put in wrong (I was able to fix this myself) but I also had an internet connectivity issue. Before I turned my laptop over to let's call him CGoB, it worked fine. Now I'm dropping connection randomly, and sometimes the laptop can't even recognize there's an internet connection AT ALL! This happens outside the home, with various public and private networks, at random, without any sort of predictability. I went so far as to completely reinstall my OS, and nothing.
I will be sending the laptop back to Toshiba, as I'm reasonably certain CGoB is responsible for screwing something up bad. I've tried contacting him again to see if he'd fix it with priority (as in 1-2 days max) but he's not even returning my calls now!
The question: Bearing all this in mind, is there anything I can do to see that this moron is made aware of his screwup, and is there anything I can do to ensure there are some repercussions for my time that's been wasted because of HIS screwup?
(Will check responses in ~6 hrs; going to work.)