Why does Verizon DSL Hate me?
June 21, 2011 11:12 AM Subscribe
Any tricks on how to get Verizon DSL let me free?
posted by Vhanudux to Computers & Internet (14 answers total) 3 users marked this as a favorite
Below is a tale of anger and woe. Apologies.
About a month ago, I tried upgrading my Verizon DSL account to the next tier, as my girlfriend was starting an online course. Unexpectedly, this caused my internet to die altogether. After spending about an hour on the phone with them every day for a couple weeks, 2 service appointments they simply skipped, and a buildup of near-homicidal rage, I decided to switch to Comcast.
I cancelled my Verizon DSL account the day after getting Comcast, received a confirmation e-mail, and promised never to look back.
One week after I cancelled, I received a bill from Verizon. I called, just to see if they could prorate it, and discovered that I had not actually had my service disconnected. The Verizon tech promised to refund me and cancel my service. Since then I've called three times - each time, they've apologized and told me it would be fixed by the end of the day, to no end. After the last time, they finally upgraded my service - I'm on the hook to them for $35/mo now, instead of $22/mo. Most recently, I filed a complaint with the FCC.
How do I get rid of my Verizon DSL without going insane? Are they just messing with me at this point? I really don't want to spend another hour on the phone with them if I can help it.
I've tried to be reasonably polite over my time with Verizon - I think I've done ok - but I can't keep it up.