Professionally putting the wrong oil in since 2008.
June 17, 2011 8:19 AM Subscribe
The oil-change place has been putting the wrong weight oil in my GF's hybrid for three years (5w instead of 0w). What damage has this done, and how upset should I be?
posted by brenton to Travel & Transportation (20 answers total) 2 users marked this as a favorite
It's a 2003 Honda Civic Hybrid and it takes 0w oil. It says so in clear, obvious, HUGE letters right on the oil cap. But the place my girlfriend has been religiously taking it to for the last three years has put 5w oil in every single time. My assumption is that this has been damaging the engine slowly, like smoking a cigarette. (The car has a judder when initially accelerating.)
My feeling is that she paid professionals to change her oil correctly, and they've been doing it consistently wrong for years, and that is totally unacceptable. She may have all the receipts. I want to confront the manager, but I need to know more about what actual damage may have been done. Should I be demanding that they replace my girlfriends engine, or should I be demanding that they refund every oil change she ever bought?
When the manager says "no harm done, we're keeping your money" what are my options?