Odds of being able to charge back a defective item?
June 4, 2011 8:51 PM Subscribe
I ordered a laptop part online that turned out to be defective. I am leaving town in less than a week and would really like a working part beforehand. The merchant probably won't get me a replacement in time or give me a full refund. I'm going to communicate with them again Monday morning, but I'd like to know how good of a BATNA
a chargeback would be.
posted by questionable accounting to Shopping (9 answers total)
I've never attempted a chargeback before. Is it worth it over about $25 (not at all a hardship for me)? What are my odds of prevailing?
After reading what the Internet has to say, the relevant facts in my mind are
- Both the merchant and I are in the United States.
- I requested an RMA number and shipped back the defective item today. The merchant did not adequately disclose the fact that I would have to pay shipping costs in this case (~$10).
- The merchant did adequately disclose the restocking fee that would apply in case of a refund.
- I don't think I will ever want to do business with this merchant again.
Irrelevant facts: I'm angry and frustrated that this merchant's sleazy policies seem to be standard among resellers of computer parts. Since this wasn't my fault, I feel entitled to a full refund, though I would listen to arguments that the merchant owes me only a relatively quick replacement and a refund of (1) return shipping cost and (2) the difference between expedited and regular shipping.