Required to tape all cell/mobile calls. How?

May 23, 2011 8:29 AM

My firm needs to tape and retain all mobile calls to be inlinewith FSA regulations from November 2011. What to do? Solutions?

I work for a small eight man FSA registered securities firm (the UK's FSA is roughly equal to the SEC). All our landlines are taped and in November 2011 the regulations require we also tape all our cell/mobile calls. Are the UK's mobile phone companies (Vodafone in our case) going to be offering a hosted solution? What should we be doing? What are the big firms doing?

posted by priorpark17 to Computers & Internet (3 answers total)

A quick "record mobile call" search on Google throws up a bunch of companies offering this service in the paid ads. I can't vouch for any of them, but this is obviously a service which is being offered.
posted by pharm at 8:48 AM on May 23, 2011

Have your local IT person (you have someone on retainer who handles your IT needs, right?) set up an Asterisk PBX one evening configured to record all calls. Plus you'll have a VM/email bridge, teleconferencing, an automated menu (ugh, hate companies with these) etc.
posted by Brian Puccio at 5:26 PM on May 23, 2011

Asterisk (or any other similar telephony platform) won't be able to record calls made from a mobile unless the call is made to the Asterisk box first, and then routed out. This, combined with the requirement to mask snippets of the conversation, makes for overly cumbersome operation.

As usual the proper way to do this is with a professional provider such as Oak Telecom, specifically their recordX application.

I love where open source telephony is going - one of my Asterisk installs records in excess of 8000 calls per month, but some things are best left to the market leaders, and FSA compliance is one of them.
posted by dirm at 7:09 PM on May 23, 2011