Can movers cancel at the last minute?
May 15, 2011 7:57 AM Subscribe
Can a moving company, after scheduling a pickup date and taking a deposit, legally back out a week before the pickup date? And if so, can anyone recommend any good moving companies for taking a small load (1.5BR, leaving most of the furniture) from Watertown, NY to Tampa, FL?
posted by pla to Travel & Transportation (9 answers total)
An elderly relative, following the death of her husband late last year, came back to their summer place in upstate New York this spring to pack everything up, sell the house, and take up permanent residence at her home in Florida.
The house actually sold quickly, with the closing happening on May 31st (so she has nowhere to go but South after that date). She arranged for the movers in early April, they took a deposit at that time, and she had a reservation for them to come on May 29th to pack everything up and haul it to Florida.
So today, she called to ask if they could possibly come day earlier, because it would make her schedule a bit easier for that weekend, and they informed her that they had, without even telling her, cancelled the reservation, have a nice life.
So can they actually do that, or does she have any recourse beside scrambling to find an alternative moving company on a week's notice?