How many hats is one person supposed to wear?
April 25, 2011 12:15 PM Subscribe
Am I incompetent or being pulled in too many directions? Very long, I'm afraid.
posted by anonymous to work & money (12 answers total) 9 users marked this as a favorite
I work as a reporting analyst for a major bank. I consolidate and report on data from a dozen different groups for customer service metrics. This job has evolved out of recognition and I'm completely unable to tell if I'm just grossly incompetent or if I'm just in a no-win situation.
When I first started, my role was to send reporting out to the actual managers of the groups and to do requested analysis as it arose. I also developed monthly and weekly reporting for our oversight organization. This analysis was all extremely manual, as it was based on excel files the managers maintained themselves, so I had to reformat and fix all their spreadsheets before I could do anything to analyze them.
Then our department was reorganized. We then developed an internal web-based application for which I became responsible. Although I had no formal programming experience, I was expected to develop and maintain the dozen different front-ends for the different groups. I was also expected to do reporting for all of their information. Because it is information which comes directly from customers, it is not clean data, so I spend a lot of time trying to make it coherent before I can send it to the bank. No one understands this, although I've repeatedly tried to communicate this, so the work I have to do to make it match is, in essence, invisible.
I also get innundated with requests to make changes for the database, so I spent a lot of my time trying to patch the application to make it run the way everyone expects it to. I was still supposed to do all the reporting and analysis, but the applications were a full-time role (as my manager admitted) so I didn't get as much developed in reporting for our new department as I'd wanted, but even the processes I developed were not looked at by management for three months of weekly reports.
I am also not getting traction on the things that I report. My managers are angry that I'm not getting follow-ups from the teams, but I have as much as I can do to complete the reporting without going to each of twelve groups muliple times to get updates that no one reads. In addition, the groups don't speak to each other or interact well, so they use my oversight team to wage petty little wars with each other.
They're going to transition the application support to someone else to clear my plate for analysis, but the data is still going to require four to five hours to clean every time I want to do analysis, the groups are still going to refuse to respond to my emails until the third request, and I get no feedback on anything that I have produced unless I either sit down in someone's office and demand it or something goes wrong and I'm collateral damage in the wars between these groups.
Is this normal for a mid-level business analyst position? Should I be not only generating the reporting but directing all the resolution work in these other groups? It is normal for someone who is not in management to do reporting, analysis, as well as drive the remediation efforts in a dozen different groups with more than sixty people, when the data takes half a day to get into any sort of format that can be used, and it changes every day? I feel like I'm completely incompetent, and I'm certain my managers do, too. I'm just not sure how much is me and how much is the role.