I bought the same item twice from eBay, but they have no record of the first transaction. I want my item, but I only want to pay for it once.
April 12, 2011 7:27 AM Subscribe
eBay doesn't have a record of my purchase, but PayPal does, and the payment has cleared. Will I receive my item?
posted by tempest in a teapot to Shopping (7 answers total) 1 user marked this as a favorite
On April 2, I purchased an item from a Chinese eBay retailer for $34. The PayPal payment was not scheduled to clear for eight days, so I returned to eBay yesterday to make sure it went through, but eBay had no record of the transaction.
Stupidly, I purchased another identical item from the same seller for $20, before checking my PayPal account to see whether payment for the first item had cleared. PayPal did list the first purchase, and while I wrote to the seller asking what was up, that payment cleared.
In my message to the seller, I explained that I'd like to apply the $34 to the purchase I made yesterday, but cancel the order. In other words, I'd like to receive my item (just one), and pay for it just once. The seller has refunded the $20, but has said nothing about my request. I expect there's a language barrier, but the refund notice had no message attached.
So, since eBay has no record of this transaction, should I expect to receive my item? Have I just donated $34 to this seller's PayPal account?