I'm Not Even The One Who's Supposed To Be Here Today!
March 30, 2011 9:10 PM Subscribe
I'm a temp on a longish-term assignment (I'm here through the end of May). I'm filling in for someone who gets a lot of calls...and I've just learned that some are from collection agencies. Is there any best way to handle this?
So far, fortunately, the calls aren't harrassing or rude. Just...frequent. I'd say about one every other day. But the callers are always very polite; they ask for the regular person, I say she's not here, and offer to take a message, and they ask to have her call them.
The first couple times they asked for the person I'm replacing, and I explained she wasn't in and took a message, then left it on her home voicemail. But then when the same company called back a few more times, and I took more messages, I Googled the company name and learned it was a collection agency.
My hands are probably tied, to a point -- the most I can do is take a message and pass it on to the person I'm filling in for. And I think they get that. But they're pretty frequent, and it's getting a little annoying. However, I'm afraid to tell them to buzz off because I hate to get HER into a bad spot. I'm also afraid to give out her home number because that would just suck for her. I could also just ignore all my calls (I don't have to cover phones where I am), but I'm afraid that they'd just escalate and try to track her home number down and hassle her that way.
Is there a best way to handle this? What would a collection agency do if I just stopped answering the phone?