My HTC Evo no longer charges. Help me evaluate my options.
The micro USB charging port on my HTC Evo has come loose from the motherboard, and no longer makes a connection to charge the battery.
I took the phone into the Sprint store, and they said that since the phone was still under warranty, I had two options: have Sprint repair it for $39 or talk to HTC and have them repair it for free.
I chose to talk to HTC. They said that they could look at the phone, but they would charge $39 for diagnotics on the phone, and that the damage might not be covered under warranty, in which case it would cost $240 to replace the motherboard.
I am not interested in paying $280 to fix the phone.
I did some research on the charging port issue, apparently it is a known defect with the phone, but only affects a small number of users.
Here are a great many links
pertaining to this issue. Most of them seem skeptical about getting HTC or Sprint to cover this under warranty (or even an insured phone, which is moot since I do not have insurance for my phone).
I have a few questions:
1. Has anybody had any experience dealing with the HTC Repair/Warranty department? (or the Sprint warranty department for that matter) What do I make of the conflicting information I was given? Is there any chance that either Sprint or HTC will decide that my charger issue is covered under warranty? How do they determine this? Do they simply look at the phone, or do they ask you the circumstances under which the phone started acting up?
Is there any secret method for persuading either Sprint or HTC to honor their warranty?
(The phone has not suffered any catastrophe. It has simply endured normal daily use.)
2. Am I overlooking any other options for getting this repaired?
3. I have ordered a second battery, and an external battery charger
. My plan is to swap out batteries when the charge on one of the batteries gets low.
Does anybody have experience doing this? Besides being super annoying to turn my phone off and on twice a day, and maintain a charging station, what are some things that I may not have considered about this plan? Is this going to hurt the remaining functionality of the phone in some way?
What options do I have for transferring data from my phone to a computer or vice versa since the micro USB port also is used for that purpose. I mostly load mp3s on to my phone, so I don't really need to sync application data.