Problem Management Tracking Tool
December 17, 2010 11:25 AM Subscribe
I am implementing problem management within our business. Looking for a recommended, scalable, configurable problem management tracking tool.
posted by multiphrenic to technology (5 answers total) 1 user marked this as a favorite
I am implementing problem management within our organization. We are looking for a work flow tool to track requests to investigate a problem (preferably with email notification), accept/decline requests, track problem investigations (with custom categories), configurable reporting capabilities (time to accept/decline, time to resolve by multiple categories, number of problems by type, etc.)
This tool must also have a public view where our end users can track the progress of problems at a high level. There should also be a private component where specific details would only be available to a select number of authenticated users.
Ideally, authentication via Windows domain and a IE-compatible browser interface would make this even better.
This tool doesn't have to be free, and as we're looking for an enterprise-solution, probably won't be.
Any help would be appreciated!