Being punished for eBay's bad coding
December 8, 2010 11:39 PM Subscribe
eBay's support system is driving me nuts, and now my account has been suspended for something that is completely not my fault. Is there a more direct line to eBay I can try to complain?
posted by divabat to Computers & Internet (15 answers total)
So here's the deal: when I first had my eBay account I was in Malaysia, so things were calculated in Malaysian ringgit. Then I moved to Australia, had an Aussie PayPal account, and bought stuff as usual.
Recently I made my first sales, and I was asked to pay the listing fees. eBay realised that my location isn't Malaysia but Australia, so I was asked to change that. OK no problem.
However, for some reason the listing fees are in MYR - and there's no way to convert that to AUD. No matter how many times I click on the "Pay Fees" link, it gives me the AUD total, which is $0.00. I can't pay it by PayPal, I can't print out a coupon for a money order, I can't even pay it by credit card.
I've been getting lots of automatic emails from eBay telling me my account is suspended and I owe them MYR38.57 something, but no matter how many times I try to pay, all I'm presented with is "Pay your fees of AUD$0.00".
I've contacted eBay's Live Support and email support and I'm going around in circles. They keep giving me the same instructions but they don't seem to understand that there's no way I can actually pay the MYR amount because their website won't let me! Yet due to no fault of my own, my account is suspended.
I've asked them to convert the amount over to AUD; no dice. Asked them to cancel the fees; no dice. I still get collections emails after me telling me to PAY UP!!! but they still haven't fixed their site bug.
Is there a direct email to someone a lot more useful, like someone in a managerial role? Does eBay Australia have a phone number that actually connects to a human? I don't mind paying, they're just NOT LETTING ME. Gwargh!