December 3, 2010 4:12 PM Subscribe
Help me install an entry lock correctly.
posted by bad grammar to Home & Garden (9 answers total)
Help a person with all rusty thumbs, so to speak.
After I locked myself out of my house, a locksmith drilled out the old lock, ruining it. I bought a new Schlage entry lock (the kind with a keyhole in the middle of the knob on the exterior side) and installed it; it seemed to fit perfectly and worked the first few times.
Then the lock stopped working. I can insert the key but it will not turn. Occasionally it does turn and opens the door.
The people I live with are now irritated and we all are baffled. The door locks properly -- we just can't unlock it from the outside, and luckily have another entry door. I'm humiliated and have decided I could never live in the steampunk era. However, I don't want to give up and pay for a locksmith to install a new lock.
(a) Will taking the knob assembly all apart again and reinstalling it, matching the technical illustrations exactly, help?
(b) Should we install the jamb plate (the brass fitting on the doorframe that holds the bolt) that came with the lock? I didn't think it was necessary since that part was not broken, but maybe it is necessary.
(c) Have we broken something inside the lock? The irritated relatives may have tried to force the key.
(d) Do we have a chance at getting an exchange from the hardware store or manufacturer? It is only $26 and we can't prove that we didn't break it by installing it incorrectly.