Why can't computer things just work the way they're supposed to?
November 28, 2010 10:48 AM Subscribe
Why does my 500gb Lacie external hard drive only show that I have 24gb of space?
I have a Mac with Snow Leopard 10.6.3. The drive is connected via USB. I have files on it, but they add up to less than 20gb. I don't understand why it only shows that I have 24gb available. I am not tech savvy, so I'm not sure I can fix this myself
I might be able to do de-fragging and reformatting, but someone would have to give me step by step instructions. I've looked everywhere on the web, and this seems to be a problem on both PCs and Macs, but the answers for why this happens and how to fix it vary wildly, and are written for tech-savvy users. Some guesses were: 1) It's that the USB drive can only support/recognize a limited amount of external memory. 2) Something about only being able to see certain "partitions," and there's more memory available in a hidden place that I don't understand because I don't even know what a partition is, or how to see it/access them. 3) Defragging and formatting needed. Don't know how to do either.
Is this something I could take to the mac store and have them look at? Or does the fact that it's a third party device mean they won't look at it?
This is frustrating because, I have a computer guy, but he charges $175-200 an hour, and it would be cheaper to buy a new external drive. PLUS, I might get a new hard drive and have the exact same problem.
I'm hoping there are some simple things that I can either be guided through, or that there's a cheaper place that could look at my problem and resolve it for less than the money it would cost to get a new hard drive.
Basically, I need to be educated, so I can either understand why this has happened, so I can either easily fix myself, or so I can I understand what needs to be done when I take it to some computer place to get it checked out. Right now, I'm just confused.