Modem, Router, or Us?
November 23, 2010 10:03 AM Subscribe
A couple of times a week, our internet craps out. Is this our modem, our ISP, and/or our router?
posted by rossination to Computers & Internet (14 answers total) 1 user marked this as a favorite
Fairly often, our internet will stop working. Usually, our Airport Express (an old one from about 2006) will still be showing a green light and we're still connected to the network, but there is no internet connection. Doing a hard reset to the router (unplug, hold down the button for a long time, plug back in) fixes this - but then we have to go re-apply our security settings and it's a big pain in the ass.
Sometimes that doesn't work, and I have to go to the DSL modem webpage (we have an Actiontec modem through Qwest) and reset the modem. This happens less frequently - maybe once a month.
So I think that we have two different problems, and they're probably not related, but I can't be sure. Everything is at it's factory setting - in the past, I've messed around with different settings to get BitTorrent working, but it still does this with default settings. Is this somehow a problem with our router, and would a new one solve our problems, or is this a problem with Qwest?
Any suggestions welcome!