Help find a new internet service provider
November 3, 2010 7:08 AM Subscribe
Our business needs some suggestions on replacing or augmenting our current internet service provider, which is also handling our phones. My goal is to from ISDN to straight-up voip.
posted by Old'n'Busted to computers & internet (4 answers total)
Our current internet+phone (ISDN) service provider is AT&T, but it's through a reseller. We've had continual connectivity issues, with some days going with zero access for both internet and phones, multiple times per week. This is a real problem for us, not only because of the phones but because our sales/shipment/product management system is run off a web site. No connectivity == no customer phone, no customer email, no sales processing, no shipments == pissed off customers and loss of business.
We switched resellers six months ago in an attempt to resolve the problem, but so far it's the same finger pointing - AT&T has sent out multiple trucks but found no problem at our site, even when it is occurring. It seems obvious to me and the IEEE guy that the problem is downstream from our building, but no luck getting *that* resolved or even looked at.
Right now our internet service is a symmetric 1.5Mpbs up/down, and we'd like something more robust. A quick search around in our area (Columbus Ohio metro) turns up that Time Warner Business is offering 5Mbps up/down with additional higher speeds avail. WOW (which most of us have at home) only does 2Mbps up, which is bare-minimum. No Verizion available here.
Outside of Time Warner or WOW, is there anyone else I should be looking at? Our budget is reasonable, but not unlimited and we're not about to cheap out on this - we're already paying $600+ for poor service as is.
My simplistic plan is either (a) get a secondary internet line in and switch the phones from ISDN to VOIP and have our reseller route them for us (b) kiss the reseller goodbye and get say TW with a net+voip package. Any cost savings are gravy.
Any suggestions would be great. If you want more specific information such as exactly where our business is at, memail me.