Anyone have Internet speed issues with Time Warner Cable Wideband?
October 15, 2010 3:58 PM Subscribe
Anyone in Brooklyn having Time Warner Cable Wideband (DOCSIS 3) issues?
posted by consilience to Computers & Internet (3 answers total)
Forgive my language, but I'm going batshit insane here.
I signed up for Time Warner Cable Wideband Internet service last month. Generally, I was pleased with the service but not getting anywhere near the 50/5Mbps promised. After sending out technicians and a few phone calls (all of which lasted over an hour thanks to hold times), it was determined that my modem was not "bonding with all four channels" and causing me to get the slower speed.
Fine, they'd fix it on their end, change out my modem, etc. At least the problem was identifiable.
Earlier this week, my modem started to bond with all four available channels instead of just one, so I was pleased to see speeds of anywhere between 48-52Mbps down. However, that's only when it works.
Ever since the channel bonding started to work, my Internet basically stopped working. Whether I'm connected to the Internet via Wi-Fi or an ethernet cable, it's the same thing. It will work for a few minutes, then grind to a slow halt and ultimately stop working.
I've found that switching between Wi-Fi and ethernet helps temporarily alleviate the problem, but that isn't helping me when I work from home.
Time Warner Cable conducted a 72-hour monitor of my service to see if there was something going on. I received a call today where I was told, "Don't know what to tell ya; everything looks fine on our end."
Thinking it could have been my computer, albeit somewhat coincidental with the channel bonding problem, I decided to go to Starbucks and test my connection there. It worked perfectly fine. I also tethered my laptop to my iPhone and that worked flawlessly, too.
Does anyone have any suggestions? Thank you!