How do I reset my VirginMobile device?
October 13, 2010 1:10 PM Subscribe
Does anyone use Virgin Mobile? I have a data card with them (a MiFi device), and I'm trying to replenish minutes with them but don't remember my PIN, also I can't get any of the security recovery questions right. Calling up was not helpful at all. Short of getting a new device, is there anyway to reset this? Ideally I'd like to just reset this device and setup a new account on it, but I can't figure out how.
posted by geoff. to Computers & Internet (11 answers total)
This is incredibly frustrating as I have the PIN and security question written down, but apparently must have mistyped something. Their help line wasn't helpful at all.
Surely there must be a way to reset the device to factory default and just setup a new account? As it stands now it looks like I have to pay for another device to get going.