Who will answer the bell?
September 16, 2010 7:58 AM Subscribe
Need help with administrative staff reception duties during receptionist's lunch hour.
posted by TLCplz to Work & Money (26 answers total)
We have 5 girls total in our office that handle administrative work. One of the girls is the receptionist and when she leaves for her hour lunch, each girl is scheduled to answer the phones during that absense on a specific day. The phone will ring in everybody's office and the girl scheduled for that day will answer it in her office. The problem is no one is manning the front desk and the solution so far has been that one of the two girls closest to the front desk run up there when the reception bell is rung. This is causing resentment because two girls have to man the front desk, while the two other girls are oblvious.
One solution that has been suggested is to have each girl sit up at the front desk for the lunch hour during their scheduled day to answer the phones. This is pretty much a wasted hour for the girl sitting there since she can't use the computer, do any real work.
We need an alternative solution. Should the two closest girls just suck it up? Or is there something no one has come up with?