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No Signal
August 14, 2010 6:45 PM   Subscribe

What is wrong with my new mobile phone? When my phone goes idle after 15 sec of no use (typical battery saving function) or loses the signal when I am in an elevator (typical situation but normally survivable), it won't automatically reconnect so it's like I don't even have a phone. How can I over come this? Is it normal for "newer" phones to constantly be searching for a signal yet not getting it or turning off like this?

I bought a new phone two weeks ago. It's a LG GS 500V. Anyway, I've tried absolutely everything I could think of and if the signal is lost when the phone is idle or after being in an elevator it pretty much cuts off the network connection and I can't receive calls, can't call out, no sms/text messages. Then it takes me some funky method of turning the phone on and off, removing the SIM card, and only sometimes it gets a signal again... is this a problem anyone else has faced and over come somehow that I can't figure out? I've taken it to the shop I bought it from, they reset it, and it worked fine... but I am unable to reset it myself and have the same problem.

The SIM card (which I've had for about 16 months) works no problem with my 7+year old phone...

This is doubly even more frustrating because I bought it in China- it's from a legitimate retailer- and customer service here is famously awful.
posted by peachtree to Technology (2 answers total)
 
Sounds like it's defective. Try having LG service it if you aren't having any luck with the merchant.
posted by wongcorgi at 6:58 PM on August 14, 2010


Not normal. Take it to the store where you purchased it – if it's truly a legitimate retailer, they will have to exchange it.
posted by halogen at 7:01 PM on August 14, 2010


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