Incurring charges on lost or stolen phones
August 13, 2010 6:43 AM Subscribe
Stolen/Lost Phone and charges incurred upon it (£700) - what are the options? Anyone had any experience of this? (Vodafone, UK)
posted by garius to technology (4 answers total) 1 user marked this as a favorite
A friend (no honestly!) recently found themselves phoneless after a night out - it having been either lost or lifted the night before. Upon realising this the next morning (at about 10am), he immediately contacted Vodafone and informed them of this so they could bar the phone.
Unfortunately, his bill has now arrived and it appears that whoever ended up in possession of the phone promptly used it to rack up about £700-worth of call charges to Algeria, France and Spain (the numbers and associated costs of those are listed). Some of those calls are before he reported it missing, some are after the report had been made.
Naturally his first reaction was to contact Vodafone about this. The response of their customer service desk:
"Sorry, you're liable for it all. We'll give you a 25% discount and three months to pay."
We're now hitting Google to try and find out the extent of his obligations, as well as contacting Ofcom and there will no doubt be further discussions with Vodafone itself, but I thought it was worth asking if anyone here had any experience of this or advice as to how to proceed.
Obviously I searched before posting, but most previous coverage of this subject I could find (as with information on the Internet in general) has been focussed on US carriers and this is a UK issue.
Additional info that may be of use:
1) He's been with Vodafone for 6 years
2) All the calls were outside his behavioural profile (generally £40 to Algeria and a 2hr £140 call to France). His last call abroad was approximately 3 years ago.